Seek First to Understand, Then to Be Understood. Principles of Empathic Communication – Steven Covey.

The heart has its reasons which reason knows not of.

–Pascal.

“We have such a tendency to rush in, to fix things up with good advice. But we often fail to take the time to diagnose, to really, deeply understand the problem first.

If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, Then to be Understood. This principle is the key to effective interpersonal communication.” –Steven Covey, The-7-habits-of-highly-effective-people.

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